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Process excellence is a familiar concept to most successful enterprises. However, the real distinction between simply managing processes and managing them effectively lies in engagement. For business process management to truly succeed, it requires the active participation and commitment of key personnel. While process experts can provide templates for effective procedures, it is the involvement of subject matter experts that ensures these procedures are grounded in real-world applications.

Unfortunately, the voices of frontline workers are often missing from the conversation about process management. While management may advocate for process excellence, these practices frequently fail to reach those on the front lines of the organization.

When frontline employees are disconnected from the company’s culture and strategic vision, their motivation diminishes, and the organization misses out on significant opportunities to enhance process performance.

Download this e-book to learn how:

• How you could get your frontline employees involved in process management
• The benefits of having your frontline employees a part of your business process management initiative
• Key process platform features to consider to drive enterprise-wide process initiative