Industries – Insurance | Datamation Group


Data Capture

Quality Data Capture solution for OCR, ICR, OMR and other kinds of data processing.

Our solution is designed to improve the efficiency and quality of documentation. Up till today, many companies still have warehouse-full of paper documents from the past. Our scanning and capture technologies accurately extract information from all sources, e.g. PDFs, paper forms, invoices, charts, images, barcodes and so forth, providing fast, efficient and reliable digital documentations for all your needs.

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Data Archiving

Archive your documents securely with our SAP certified enterprise content management solution.

A typical insurance company accumulates a lot of information from many sources every day. Fast access to all these is crucial, to optimize your day to day operations at your company. Our data archiving solution provides an effective management of all documents in one central location, along with advanced search functions for easy retrieval of information, thus increasing your efficiency in handling documents.

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Customer Experience Management

Effectively manage customer requests to improving customer service and increase customer satisfaction.

Quickly attending to customers’ requests, complaints and feedback is important to maintain customer satisfaction and continue being the top-of-mind brand. Our solution helps you better manage customer interactions by classifying them into categories, automatically routing them to the right person-in-charge, and sending alerts or escalation if cases are not resolved within a certain time frame. The collection of data accumulated can also be used to generate valuable insights for your business such as customers’ product preferences and claim rate.

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Contract Management

Manage your contracts securely and efficiently.

A contract management is a critical component in any insurance company. Not only to maintain full coverage throughout the term of the clients’ contract, but also to provide full protection and security for agents and business owners. Our contract management solution supports the complete life-cycle of a contract, from contract creation and acquisition to contract provision and termination. Our reliable solution will help to ensure all the contracts are well-organized and can easily be located when needed.

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Human Resource Records Management

Automate and better manage your HR processes for maximum operational efficiency.

Our HR Record Management solution is designed to help you improve your HR operations more efficiently, via system automation. In an industry that is increasingly challenging and labour intensive, it is important to have a good HR management system in place to keep the overall productivity of your organization optimized. Conveniently manage your HR processes such as staffing, employee compensation, leaves, claims and more from one centralized location.

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Case Management

Workflow automation solution to help you better manage cases and escalations.

Our case management solution is meant to help companies improve their overall productivity. With many agents submitting claims, requests, and even complaints - it’s important that your company is equipped with an efficient case management system. Our solution helps you compile and classify all cases before transferring them to responsible parties, and automatically escalates if the cases are pending for too long.

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Sponsorship Management

Increase efficiency and automate your sponsorship granting processes.

Sponsorship continue to grow in importance in the insurance industry, as more insurance providers are organizing their own sponsorship programmes as part of their business modules, e.g. financial sponsorship for courses, events, NGOs, start-ups and more. Requests for sponsorship can be overwhelming and consumes a lot of time to shortlist and get approvals. Our solution covers the process of managing sponsorship from retrieving and evaluating sponsorship requests to shortlisting eligible applicants and awarding them the sponsorships. And is designed to reduce manual labour and enable easier and faster confirmation of sponsorship requests.

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Invoice Processing

Fast & accurate invoice capture and archival.

Insurance companies deal with large quantity of invoices every day and having to track and manage them manually is not an easy task. Our invoice processing solution can help you digitise your invoices, purchase orders, subscription billings and other accounts payable and receivable documents, then convert them into digital records that are easy to process. This saves your cost on manual labour by eliminating manual indexing of these documents, and reduces human errors from manual data entry.

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Rapid Application Development (RAD)

Build enterprise mobile apps faster on a low code platform.

Looking for a faster way to build and continuously improve mobile apps? Digitize commercial renewals, modernize contract management systems, claim management platforms etc. 10x faster while using 70% less resources! Our low code RAD platform helps clients create and continuously improve mobile and web apps at scale.

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